Refund Policy

Thank you for shopping at Brick by Brick Sydney. If you are not satisfied with our products, we offer a 30-day return policy. To return your order, please follow the instructions below:

Important information:

  • Accepted Returns: We accept returns for both defective and non-defective products.
  • Exchanges: We offer exchanges.
  • Condition of Products: We only accept items that are unopened in their original packaging or that have never been used.
  • Return Period: 30 days from the delivery date.
  • Return Method: By mail.
  • Return Label: Return label costs are the customer’s responsibility, unless the item is defective or incorrect. In that case, Brick by Brick Sydnety will provide a prepaid return label.
  • Restocking Fees: None.
  • Refund Processing Time: Refunds are processed within 2 business days after we receive your return.

Return policy
You may return your order within 30 days of delivery – no questions asked. After that, you have an additional 30 days to return the product.

To start a return, email info@brickbybricksydney.com. We will send you clear return instructions.

Return conditions. The item:

  • Is unused and undamaged
  • Is returned in its original packaging, especially for fragile homeware or lighting
  • Includes all tags, labels, and any included accessories

Important: For breakable items like ceramics, glassware, and lighting, pack securely using the original protective materials to avoid damage during return transit.

Return Process

  1. Please email our customer service team at info@brickbybricksydney.com
  2. Include your order number and the reason for the return in your message.

Return shipping fees

Return shipping costs are the responsibility of the customer.

Cancellations

  • You may cancel your order within 24 hours of purchase.
  • After this period, the order will be processed and cannot be canceled.
  • If you still wish to cancel after this period, please wait until you receive the package and then submit a return request.

Refund process

  • Once we receive the returned item in good condition, we’ll process your refund within 2 days.
  • You’ll be refunded the full purchase amount, including any original shipping costs.
  • Refunds will be issued to the original payment method.

Restocking fees

No restocking fees apply to returns.

Exceptions / Non-Returnable Items

  • Gift cards
  • Sale items can only be returned for store credit

Return address
DropshipBenelux - Brick by Brick Sydney
Slotenhagenstraat 65
Zwolle 8043 TW
Netherlands