Shipping Policy
We want your shopping experience to be as smooth and seamless as possible. Below you’ll find everything you need to know about our shipping process.
Essential Details at a Glance
- Order cut-off time: 11:00 PM (GMT+10), Australian Eastern Standard Time (Sydney). Orders placed after this time are processed the next business day.
- Processing time: 0–2 business days (Monday–Friday). This refers to the time from order placement until the package is prepared and handed over to the carrier.
- Shipping time: 4–6 business days (Monday–Friday). This refers to the time it takes the carrier to deliver your order to your shipping address.
- Total delivery time: 4–8 business days (processing + shipping).
- Shipping countries: Australia only.
- Delivery locations: we ship to all customer addresses entered at checkout.
- Shipping fees: All Australian orders qualify for free shipping.
All times are estimates based on real delivery data and may vary during peak periods or public holidays.
Delivery Process
Once you place an order in Australia, our dedicated team begins a thorough processing procedure. Our warehouse maintains strict quality control to ensure that all products are in perfect condition.
After inspection, items are packaged with high-quality materials for protection during transport. Fully packed products are then handed to our trusted delivery partner.
If there is a delivery issue with your address or preferred delivery time, our shipping partner will contact you directly to arrange a solution.
Delivery Partner
We work with trusted logistics providers to ensure your order is delivered safely and on time. All orders are shipped via:
- Australia Post
Delivery Times
- Processing Time: 0–2 business days (Mon–Fri)
- Shipping Time: 4–6 business days (Mon–Fri)
- Total Delivery Time: 4–8 business days
- Order Cut-off Time: 11:00 PM (GMT+10), Australian Eastern Standard Time (Sydney)
Shipping Fees
We offer free shipping on all orders in Australia. No minimum order value required.
Shipping Confirmation & Tracking
Once your order has been dispatched, you’ll receive a confirmation email with a tracking number.
Address Changes
Customers may update their shipping address within 24 hours of placing an order by contacting customer service. After the order has shipped, the address cannot be changed.
The customer is responsible for providing the correct shipping address at checkout.
Order Cancellations
You may cancel your order free of charge within 24 hours of purchase. Once an order has shipped, cancellation is no longer possible. After receiving your items, you may request a return in accordance with our Refund Policy.